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 Should
I activate my browser's 'cookies' in order to access Airbus|Portal'
secured area? |
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Airbus Portals use "cookies" (small data files
transferred to computer hard drives for the sole purpose of
recording computer’s connections to the Airbus Portals such
as date, time, consulted pages, etc.).
AIRBUS may access and record this information during
your visits.
The use of cookies is a pre-condition for the operation of the
Airbus Portals, and any User who would use its right to disable cookies will not have
access to the Airbus Portals.
Steps to follow to ensure "cookies" compatibility:
| Internet
Explorer 5: |
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Click on "Tools"
and then choose "Internet Options" |
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Click on "Security" |
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Click on the "Internet"
box |
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Select a security level
other than "High" or click on "Custom Level",
then from the list select "Cookies" by clicking
"Activate" for both options |
| Internet
Explorer 6: |
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Click on "'Tools"
and then choose "Internet Options" |
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Click on "Privacy" |
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Move the privacy setting
slider to"Low" |
| Netscape: |
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Click on "Edit"
and then "Preferences" |
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Select the "High-level"
category |
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In "Cookies",
select "Accept cookies" |
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Which screen resolution
should I select to navigate and operate in the Airbus|Portal
secured area? |
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Airbus|Portal is optimised for a minimum screen resolution
of 1024x768.
To alter your screen resolution under Windows :
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1. |
Click on "Start"
in the lower menu bar, then on "Settings" |
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2. |
In the displayed sub-menu
select "Control panel" |
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3. |
Then click on the "Display"
icon |
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4. |
In the new displayed
window, select the "Settings" tab |
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5. |
In the "Screen zone"
heading, move the cursor in ordre to obtain a 1024x768
pixels resolution |
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6. |
Click on "OK"
to validate your choice |
According to your computer's resolution, these alterations
may or may not be applied without re-starting your computer.
For those people using another system, please contact your
net administrator.
In order to ensure the clearest reading possible in Airbus|Portal
we would advise you to choose a font type and
size.
To change a font for Internet
Explorer :
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1. |
Click on "Tools" and then "Internet
Options" |
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2. |
Select "General" and click on
the "Font" button |
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3. |
In "'Language Script", choose
"Latin Based", in "Web Page Font"
choose "'Verdana" and in "Plain Text Font"
choose "Lucida Console" |
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4. |
Click on OK to validate your choice |
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To change font for Netscape :
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1. |
Click on "Edit" and then "Preferences"
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2. |
In the left menu bar, select "Aspect"
then "Font" |
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3. |
In 'Encryption, choose "Occidental" |
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4. |
Then, choose "Use font specific to
the document, including dynamic fonts" |
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5. |
Click on OK to confirm your choice |
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What should I do
if I have lost my login and/or my password? |
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Your login and password have been created by your
Administrator (User Entity Administrator). If you have forgotten
your login and/or your password information, please contact
him/her.
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When I enter my
login and password, I get an error message. What should
I do? |
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If your access to the Airbus Portal has failed, please
refer to the following table to find recommended actions:
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| "Message" |
Explanations |
Recommanded
actions |
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| "Invalid
URL" |
The
URL you entered is not recognized. Maybe the
URL has been updated/changed. |
1.
Be sure you type the correct URL
2. Contact your administrator |
| "Browser
error" |
Your
browser do not accept cookies. You must change
your browser settings if you want to access
Airbus Portals. |
Refer
to question 1 |
| "Certificate
not recognized" |
Your
certificate is not valid to access Airbus|Supply
or you have a problem with it. |
1.
Be sure you present a correct certificate
on connection
2. Contact your administrator |
| "HTTP
request error" |
You
probably typed an unauthorized character (e.g.:<
or >) in the URL. |
Check
you spelled correctly the URL |
| "Authorization
failed" |
You
try to access a resource without required
access rights. |
Contact your administrator to ask him/her
to grant you the required access rights |
| "Authentication
Service Error" |
An
URL problem occured. |
1.
If you typed the page address in the Address
bar, make sure that it is spelled correctly
2. Contact the Airbus Service Desk
() if the problem persists |
| "Login
Error" |
The
login you entered is not recognized by the
portal. |
1.
Check you type your login correctly
2. If your login is correct, contact
your administrator |
| "Password
error" |
The
password you entered is not recognized by
the portal. |
1.
Check you type your password correctly
2. If your password is still not recognized,
contact your administrator |
| "Account
locked" |
Your
account is locked. |
Contact your administrator |
| "Password
expired" |
Your
password expired, you have to change it. |
Change
your password as required by security system |
| "Password
change error" |
The
new password you proposed is not accepted
by the security system. |
Follow
password security policies carefully |
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Does my browser
accept secure connections (SSL) or is the SSL option disabled? |
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In order to ensure maximum security when you access the secured
area, information is encoded during interchange between your
computer and our server with the SSL technology (Secure
Sockets Layer). Your browser must be compatible with this
technology and this option must be ticked if you wish to log
on to the Airbus|Portal secure area.
To activate secure connections :
| Internet
Explorer 5: |
| 1.
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Click on "Tools"
and then "Internet Options" |
| 2.
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Scroll down to "Security"
section |
| 3.
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Tick all the boxes "'Use
SSL" |
| Internet
Explorer 6: |
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Click on "View"
and "Internet Options" |
| 2.
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Click on "Advanced" |
| 3.
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Select the "Security"
section |
| 4. |
Tick all the boxes "Use
SSL" |
| Netscape: |
| 1.
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Click on "Communicator"
in the menu bar and then "Tools" |
| 2.
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Select "Security
Advisor" |
| 3.
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On the left menu bar,
select "Navigator" |
| 4. |
In "High-level Security
Configuration (SSL)", tick boxes "Activate SSL
(Secure Sockets Layer) v2" and "Activate SSL
(Secure Sockets Layer) v3" |
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I encounter any
problems e.g. a sustained period of service down-time,
inability to access some of the portal pages... What
should I do? |
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You should clear your "Temporary Internet
Cache". Your computer stores in its memory a number of
images and data so it does not have to download
them again from the network. This may be the reason why you
have problems in receiving updated information.
To clear the "Cache"'
in the case of Internet Explorer :
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1. |
Click on "Tools" and "Internet
Options" |
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2. |
In "Temporary Internet Files",
click on "Delete files" in order to clear the
Cache |
To clear the "Cache"
into memory and/or on to the hard disk in the case of Netscape
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1. |
Click on menu "Edit" and "Preferences" |
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2. |
Choose "Advanced" and then "Cache" |
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3. |
Click on "clear memory cache "
and "clear disk cache" |
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If the
problems persist, and I have further questions... |
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If you don't resolve your problem yourself, do not hesitate
to contact your administrator and then the Airbus service
desk (). You can also send your question
to the following eMail address: supplier.servicedesk@airbus.com
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